Privacy Policy

At Vista Ballena Hotel, we are committed to protecting the privacy and personal information of our guests and website users. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our services or make a reservation with us.

We may collect personal information such as your name, email address, phone number, reservation details, and other relevant information when you make a booking, submit an inquiry, or communicate with us. This information is collected solely for the purpose of managing hotel operations, processing reservations, providing customer service, and enhancing the overall guest experience.

All personal data is securely stored within our systems, and we take appropriate technical and organizational measures to protect it from unauthorized access, misuse, loss, or alteration. Access to this information is strictly limited to authorized personnel who require it for operational purposes.

Vista Ballena Hotel does not sell, rent, or share personal information with third parties. Your data is used exclusively for internal purposes.

Guests and users have the right to request access to the personal information we hold about them and to inquire about how their data is being used. We are committed to full transparency and confirm that personal data is not shared.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including administrative, operational, and legal requirements.

Our website may use basic cookies or similar technologies to improve functionality and enhance user experience. These tools do not collect sensitive personal data and are used solely for analytical and operational purposes.

Vista Ballena Hotel is also firmly committed to ethical and responsible tourism. We consider that the exploitation of human beings in any form, especially sexual exploitation—and particularly when it involves children and adolescents—violates the fundamental principles of tourism and represents a complete denial of its essence. In compliance with Costa Rica’s Law No. 7899 Against the Commercial Sexual Exploitation of Minors and in accordance with our Code of Conduct, we will immediately terminate any relationship or contract with individuals or entities that in any way contribute to, facilitate, tolerate, or promote the commercial sexual exploitation of children and adolescents. Any such activity must be immediately reported to Vista Ballena Hotel staff and the appropriate authorities.

Vista Ballena Hotel reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on this page, and continued use of our services implies acceptance of those updates.

If you have any questions regarding this Privacy Policy or wish to access your personal data, please contact us through our official communication channels.